Or frankly: The fun being in a very exciting, intriguing, and overly stressed out environment... called Information TEchnology.
The fact that it's about technology is besides the issue, as the information will cause you so much hassle, that you'll need more technology than initially expected to get going on the need that you still can't grasp, but the boss/client envisioned... that fact that you envisaged a crash coming is not to matter, because they understand the principles and what needs to be done and it's so easy to do and............
Let's get this discussion going on the information that's needed for call centers... in my next installment.
