Or frankly: The fun being in a very exciting, intriguing, and overly stressed out environment... called Information TEchnology.
The fact that it's about technology is besides the issue, as the information will cause you so much hassle, that you'll need more technology than initially expected to get going on the need that you still can't grasp, but the boss/client envisioned... that fact that you envisaged a crash coming is not to matter, because they understand the principles and what needs to be done and it's so easy to do and............
Let's get this discussion going on the information that's needed for call centers... in my next installment.
2 comments:
Ja wat broer...
Even the people in IT seems to think "it is all so simple" and then they try to circumvent the rules - or reinvent them - and then they wonder why your work on their "secure email" project with SARS isn't working out.
Rules and protocols in IT are not the same as those in life... There are similarities - but the IT equipment does NOT have sufficient intelligence to innovate when "rules" and "protocols" are not adhered to!
Rgds, DP :(
hmm.. i recall that rule... nothing is foolproof to sufficiently talented fools....
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