Friday, 19 October 2007

Crashes and Crisuses

Ah, that bliss!!!!

The Bliss of saying: "I've recall vaguely mentioning something related to this.... but then as nobody listened, I forgot about it..."

The fun of saying: "I've warned you months ago, and now that it happened, what are you going to do to help me get this sorted???"

I've seen it before, I've witnessed it now... and when things do happen, you can just shake your head, get your kite, and phone the weatherman to go get a good windy spot... at least then you *want* to catch the wind... not like in the datacentres where the highest trees gets all the wind.... and the smoke, and the dust and the .... let's leave it there, I don't want to get a PG rating yet.

But please forgive me, I need to go watch some more paint dry.

Saturday, 13 October 2007

To err is human...

...to REALLY foul up things, you need a computer.

The things is, computers don't make mistakes, the problem is that it's humans that designed, build and programmed these in fallible machines. And the worst part about these mistakes?? The computers are so fast that your error gets compounded millions times a second :(

Yes, that's right, yours truly made some mistakes... (call it stress or whatever you'd like to call it)

The fun again is that the call recordings have been deleted before I could get the break signal to reach the remote machine. Even worse... I was so stressed out with some other human's programming/design errors that I missed the full disk space :( But then again, I've been complaining about the storage solution for so long and I just go it the temporary stuff in lately :(

Yes, there have been times I know I shouldn't have given in to customer demand, as it stressed me out, and I didn't get to think... but then there is life after IT, and yes, it got a noun I can name: WOMAN... if those things just could be programed like I program my red laptop, I wouldn't have been worrying about that noun... but let's leave that for another day, another place... I need to continue with the recovery process.

Monday, 8 October 2007

On site support...

So, it works.
The agents are dialing.
No complaints.


Step out to drop somebody off in town and you have a security guard running at you waving franctically to get your attention: "They need you up stairs URGENTLY!!!"....

Another Blue Monday in IT.

Yours Faithfully attending to the Call Centres.